Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Order processing typically takes 1–3 business days after payment confirmation. Shipping times vary by destination, but most customers receive their orders within 5–14 business days for international shipments. Tracking information is provided once your order ships.
You can create an account during checkout or by clicking the “Create Account” option on our website. Simply enter your email address and choose a password to manage orders, track shipments, and save your shipping details for future purchases.
If your order has not yet shipped, contact our support team as soon as possible to request a shipping address update. Once an order has been dispatched, we are unable to change the delivery address.
After your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment through the carrier’s tracking system.
No. MHRB.SHOP does not store or have access to your credit card information. All payments are processed securely through encrypted, third-party payment gateways that comply with industry security standards.
Sales tax may be applied depending on your location and local regulations. Any applicable taxes will be clearly displayed at checkout before you complete your purchase.
We ship to most countries worldwide. Available shipping options and rates will appear at checkout based on your destination. If you are unsure whether we ship to your country, feel free to contact our support team.
In most cases, orders ship in one discreet package. However, depending on product availability or order size, items may ship separately. If this happens, you will receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
MHRB.SHOP accepts returns only for defective or incorrectly shipped items. Items must be in their original condition and packaging. Contact our support team within 7 days of receiving your order to request authorization and instructions for your return. Please note that we do not accept returns on used or opened MHRB and Acacia Confusa products due to their botanical nature.
If you received an incorrect product, contact us immediately with your order number and photos of the item. We will provide instructions to replace it with the correct item as quickly as possible at no additional cost to you.
We take great care in packaging, but if your order arrives damaged, please contact us within 48 hours of delivery. Send photos of the damaged items and packaging, and we will either replace the damaged product or issue a refund promptly.
Once your return is authorized, our support team will provide the exact mailing address and return instructions. Only returns approved by our team will be accepted and processed.
You can reach our customer support via email or the contact form on our website. We respond to inquiries promptly to help with orders, shipping questions, and product guidance.
If your order has not yet shipped, contact our support team immediately to update your address. Once the package has been dispatched, we cannot change the shipping address, and additional fees may apply to redirect or reship the order.
Orders can only be changed or canceled before they are shipped. Contact our support team immediately after placing your order for assistance. Once an order has shipped, you will need to follow the returns process.
Currently, we do not offer pre-orders. If an item is sold out, you can sign up for notifications on the product page to be alerted when it becomes available again.